REFUND POLICY

We kindly ask our customers to open and inspect all products within fourteen (14) days of receipt. We will gladly accept returns provided you report any issues within this initial 2-week time frame. Please keep original packaging if you are considering a return. Full details can be found in our warranty policy.

Please note, that original shipping costs are non-refundable.

Merchandise must be returned in its original condition. Please be aware that you will be responsible for any return shipping costs and the shipment of a return is to be independently arranged by the customer. There will be a 10% restocking fee once we have received the item(s). Unfortunately, we cannot accept returns of sales merchandise, or issue credits or exchanges if there is any evidence of excessive wear-and-tear*. Canceled orders are subject to a 15% fee, including orders canceled due to shipping delays.

*We define “normal wear-and-tear” as color fading over time, cushion indentations after a year, leather loosening and/or stretching, and so on.* Additionally, if a bath product is not professionally installed the product is not acceptable for return. A proof of professional installation invoice is required.

If you have any concerns or are having any issues and you’re not sure if this description fits your experience, just get in touch and we’ll figure it out together.

If an order is refused due to damages upon delivery, please email us at info@sanikafurniture.com  to notify us of the refusal so that we can proactively address any replacements that are needed.

CUSTOMIZED FURNITURE PURCHASES

Orders purchased by the client by requesting customization from the regular product sold online will not be refundable after 7 days of purchase, as these orders customized as per the client requirement there cannot be any disputes or refunds initiated.

The refunds can be availed only when the product is not delivered as per scheduled delivery stated on every product page, if a product is received damaged, please contact, or email us with the pictures for free replacement of the part or a store credit.

COMMERCIAL PURCHASES

Once shipped, orders for commercial use and Film Studios shooting purposes are not returnable/ refundable. If anything is damaged in transit or has a manufacturing defect, the order is fully covered under warranty for repair/replacements. 

We have an extensive swatch program and are happy to provide discounted sample units to ensure that you and/or your clients have the opportunity to really get a sense of how the piece you are considering will work in your space.

SAMPLE PRODUCTS

Samples must be returned in original condition within 15 days of receiving the product. Please be aware that you will be responsible for any return shipping costs, but you will not be charged our standard 10% restocking fee once we have received the item(s).

To request an extension on this 14-day policy, please contact info@sanikafurniture.com 

You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective or undamaged product

DISPUTES;

Client need to contact the seller first should there be any request for the refunds. a client cannot directly file a chargeback or disputes without communicating with seller for the refund, if only when the seller does not refund for a valid reason, the client has all rights to dispute for the charge back with their Bank or Credit Card companies, and should submit the communication for as a proof to show seller failing to issue refunds.

 

Sanika Furniture

Phone- 1(914)557-5486

Email- info@sanikafurniture.com